Peer reviewed articles are handy sources of information because of the in-depth research that typically goes into writing one of these pieces. Additionally they provide a compilation of information from several sources all in one document. There are several articles on the benefit of social media usage in crisis communications. In this listicle, we take a look at a few articles that are very informative pieces based on their perspective industries.
This article is unique because it explores handling a hospitality crisis based on cultural norms. The article actually discusses hospitality crises in Turkey based on social status in a power distance model. It provides a deeper view of the variation of public responses to a crisis based on geography and social standing. This piece was authored by Erdogan Koc for the International Journal of Human Resource Management.
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